Delete Your CitywideLink Account
If you would like to delete your CitywideLink account and associated personal data, you can do so from your account settings or submit a deletion request below.
Delete your account from CitywideLink
If you can still sign in to your account, the fastest way to delete it is:
- Sign in to CitywideLink
- Open Settings
- Go to Account
- Select Delete Account
- Follow the confirmation steps
Can't access your account?
Submit a deletion request using the email address associated with your CitywideLink account.
What gets deleted
- Your account, sign-in access, and email address on the account
- Your public profile, username, profile photo, banner, and bio
- Contact details, saved locations, and private account settings
- Notification preferences, in-app notifications, and device/push notification tokens
- Requests you follow, member follows, community posts, and map confirmations
- Volunteer applications and staff/volunteer profile information
- Your supporter badge and the link between your account and any contributions
What happens to your reports
- Public issue reports stay on CitywideLink so the community issue history isn’t broken, but your name, email, phone number, and account link are removed from them.
- For linked NYC311 requests, your account link and your follow and notification settings are removed. Public NYC311 data from NYC Open Data is third-party government data and may still appear, but it is no longer tied to you.
What information may be retained?
Some information may be retained when required for legal, security, fraud-prevention, or recordkeeping purposes. Specifically, we keep records of past contributions (amount, date, and payment reference) for financial recordkeeping, any moderation actions for security, and a record of the deletion request itself. Any retained information is limited to what is necessary and handled according to the CitywideLink Privacy Policy.
How long it takes
Deletion runs immediately after you confirm through the verification link. If something needs manual review, our team completes it as quickly as possible. You'll get an email once deletion is complete.