CitywideLink is an independent civic technology platform and is not itself a government agency. Some markets may be operated in partnership with a verified local government organization; any such partnership is identified in that market and applies only there. By using it you agree to these Terms of Service, the Acceptable Use Policy, and the Privacy Policy. If you do not agree, please do not use the site.

Never use CitywideLink to report an emergency. If there is any threat to life, safety, or property, call 911. CitywideLink is not an emergency service, it is not monitored around the clock, and no one is on call to respond.

CitywideLink itself is not a public works department or emergency service and does not independently dispatch government crews.

In official government partner markets, authorized government personnel may receive, review, route, manage, or respond to requests through CitywideLink depending on the market’s configured workflow and integrations.

Submitting a request through CitywideLink does not guarantee a particular response, resolution, or response time.

In independent markets, if your issue needs government action, contact your city directly through its official website or phone number. Doing that is always your responsibility, not ours.

You are responsible for the accuracy of what you provide, for keeping your password private, and for activity under your account. Tell us if you think your account has been compromised. You must be at least 13 to create an account.

Authorized CitywideLink personnel may review, moderate, organize, or update content as necessary to operate the platform, enforce policies, improve clarity, or support service workflows. We may not get to every report, and there is no promised response time.

You are responsible for what you report. Do not report things you know to be untrue.

You keep ownership of your photos, video, and text. By submitting them you give CitywideLink a non-exclusive, royalty-free license to store, display, and use them to run the site and organize community reports.

Only submit content you have the right to share, and do not include other people’s private information.

CitywideLink is provided as-is and as-available. Features may change or disappear, and the site may go down. We may stop operating the platform, or any market, at any time.

To the fullest extent permitted by law, we disclaim all warranties, express or implied, including any warranty that information shown here, such as map locations, statuses, or city contact details, is accurate, current, or complete.

To the fullest extent permitted by law, CitywideLink and its team are not liable for any indirect, incidental, special, or consequential damages arising from your use of it, or from anything a city did or did not do.

Nothing here limits rights you have under applicable law.

We may restrict or remove access for violating these terms or the Acceptable Use Policy, or for conduct that harms other users, CitywideLink personnel, partners, or the platform. You can stop using the site and delete your account whenever you like.

Where a CitywideLink Community has enabled online rent collection, rent payments are processed by Stripe for the participating property-management organization. CitywideLink provides the technology used to initiate and track the payment and is not the landlord, property owner, bank, or your rental counterparty merely because the platform facilitates the payment.

Rent payments are received and managed by the participating property-management organization through its connected Stripe account, not by CitywideLink. ACH bank payments may take several business days to settle and can be returned by your bank.

Refunds and disputes are subject to the property-management organization’s policies and applicable law. Opening a payment dispute does not by itself change the CitywideLink rent ledger unless a later confirmed payment event requires an adjustment.

Online rent collection is available only to approved communities that complete Stripe onboarding and meet payment-activation requirements, and is not automatically enabled for every account.

Nothing in this section amends a separate written rental, lease, property-management, or government agreement. Where a written agreement conflicts with this section, the written agreement controls.

These terms are governed by the laws of the state in which the city you selected is located, without regard to conflict-of-law rules.