A civic platform only works if the whole community can use it. We work to make CitywideLink accessible to neighbors with disabilities, including people using screen readers, keyboard navigation, magnification, voice control, or captions.

We build toward the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. We are not a certified accessibility team, so treat this as an honest goal rather than a formal compliance claim.

Keyboard access to interactive controls, visible focus indicators, labeled form fields and error messages, semantic headings and landmarks, AA color contrast for text, text alternatives for images we add, and layouts that reflow for small screens and zoom up to 200 percent.

The map is inherently visual. Wherever a map appears, the same reports are also available as a readable list with addresses and statuses. Photos and video submitted by neighbors often lack descriptions, because that content comes from users rather than from us.

You never need this site to get city services. If something here prevents you from participating, contact your city directly using the phone number on its official website, and separately let CitywideLink Support know so we can fix the barrier.

Tell us the page you were on, what you were trying to do, and what assistive technology you use. Contact CitywideLink Support through the site. We read every message and will work on the issue.