You can request deletion of your account from your profile page, or by contacting CitywideLink Support through the site. We will confirm by email first, to make sure the request really came from you.

Your account and password, username, avatar, phone number, default address, neighborhood, saved locations, and notification preferences.

Your name, email address, and phone number are removed from the reports you submitted, and any volunteer sign-up form you completed is deleted.

We may keep the reports themselves in de-identified form, meaning the description, category, general location, photos, and status history without anything that identifies you, so the community record of what was reported in a neighborhood stays intact. If you want your report content removed too, say so in your request and we will remove it.

We keep only what we must for security or legal reasons, plus aggregate counts that do not identify anyone.

CitywideLink itself is not a government agency. In official government partner markets, certain information accessed or maintained by the government partner may be subject to that government’s applicable records-retention or public-records requirements.

CitywideLink processes verified deletion requests within 30 days. Backup copies may linger a short while longer before they are overwritten on their normal cycle.

Deletion is permanent and cannot be undone. You will lose your report history, saved locations, and notification settings. You can still report as a guest, or make a new account later.