CitywideLink Communities
A private portal for your residents and your team.
Residents report maintenance and community issues with photos and follow each one until it’s fixed. Your staff get one queue with assignments, internal notes and announcements. For apartment communities, HOAs, condos, neighborhood associations and property managers.
Applying is free, and every community is reviewed by CitywideLink before it opens. Community reports stay inside your community: they don’t appear on the public CitywideLink map and aren’t sent to government departments.
Elevator B stuck on 3rd floor
Technician scheduled for 2 PM
Gym AC not cooling
Management: parts ordered
Lobby light out
Resident confirmed the fix
Illustrative example
Built for every kind of community
Apartments
Give residents one place to report maintenance, track work orders, and read building notices. Unit-interior requests stay private between the resident and management.
For residents
- Report an issue with photos, a category, and your building, unit or a shared area
- Check similar open reports first, and mark “I’m affected too” instead of filing a duplicate
- Keep unit and sensitive issues private: only you, management and assigned staff can see them
- Get in-app, email or push updates when staff reply or change the status, and turn community updates off anytime
- Confirm a fix, or reopen the report if the problem comes back
For management
- One queue with statuses, priorities, due dates and staff-only internal notes
- New reports routed automatically to the least-busy team member for that category or building
- Announcements for the whole community or one building, with pinning, scheduling and expiry
- Invitations by email, shareable link or QR code, with expiry dates, usage limits and revocation
- A dashboard for overdue work and staff workload, an activity log, and CSV export
- A portfolio view across every property you manage
See how it works
Example portal with sample data. Select a report to view replies and progress.
Parking garage gate not closing
Features
Maintenance workflow
Submitted through Closed, plus Awaiting Resident, Awaiting Vendor, Duplicate, and Reopened.
Privacy controls
Shared-area reports for members, private reports for unit and sensitive issues, and staff-only internal notes.
Announcements
Post to everyone or one building. Pin, schedule, and set an expiration date.
Invitations
Email invitations and shareable links with expiration dates, usage limits, and revocation.
Roles & permissions
Owner, manager, maintenance, moderator and resident roles, plus custom roles with exact permissions.
Teams & automatic routing
New reports go to the least-busy team member for that category or building.
Dashboard & exports
Open and overdue work, response times, recurring issues, staff workload, and CSV export.
Notifications
In-app, email and push for replies, status changes, assignments and announcements, with resident opt-out.
Buildings, units & boundary
Organize by building, unit and shared area, and outline your property on a map.
QR invitations
Print or share a QR code that opens your invitation, with the same expiry and limits as the link.
Guided setup
A step-by-step checklist from plan to first invitation. Skip what doesn’t apply and resume any time.
Portfolio view
Property managers see every community they run in one place, with staff access scoped per property.
Plans
The organization’s plan covers its residents, so residents never pay to join or submit reports. Approved communities start with a free 30-day trial. Paid activation isn’t available yet.
Community
For a single apartment building, HOA, condo or association.
$79/month
Billed monthly
- Up to 150 households / units
- 3 staff seats
- 10 GB photo storage
- Resident portal and community setup
- Private and shared reports, photos, replies and status history
- Manual staff assignments and due dates
- Internal staff notes
- Resident resolution confirmation and reopening
- Announcements with scheduling and building targeting
- Email, link and QR invitations
- Standard roles and privacy controls
- Buildings, units, categories and community boundaries
- In-app, email and push notifications with preferences
- Basic analytics and CSV exports
Professional
For larger communities with dedicated teams.
$199/month
Billed monthly
- Up to 3 communities
- Up to 500 households / units
- 15 staff seats
- 50 GB photo storage
- Everything in Community
- Custom roles and configurable permissions
- Named teams and automatic report routing
- Advanced analytics
- Increased household, staff and storage allowances
Portfolio
For organizations managing several communities.
$599/month
Billed monthly
- Up to 10 communities
- Up to 2,500 households / units
- 50 staff seats
- 250 GB photo storage
- Everything in Professional
- Multiple communities under one subscribing billing account
- Combined portfolio dashboard and usage reporting
- Staff access scoped to specific properties
- Shared subscription coverage and combined limits
Managing more than 10 communities or 2,500 households? Contact us for a larger portfolio.
How it works
- Step 1
Apply
Tell us about your organization and upload documents showing you can represent the community. You can save a draft and finish later.
- Step 2
Get reviewed
CitywideLink staff review every application. We may ask for more information before approving it.
- Step 3
Set up
A guided checklist walks you through details, report categories, buildings, staff and your plan. Optional steps can be skipped.
- Step 4
Invite residents
Send email invitations, or share a link or QR code. You decide whether new members need approval.
- Step 5
Manage reports
Assign, update and resolve reports while residents follow along and confirm the fix.