CitywideLink for Government
Government Features
Everything a local government needs to engage residents and manage community requests, on one shared platform.
Resident Engagement
- Issue reporting
- Request tracking
- Community map
- Neighborhood
- Alerts
- Services
- Community Challenges
- Volunteer opportunities
- Multilingual support
Service Request Management
- Department routing
- Assignment
- Status tracking
- Internal notes
- Staff updates
- Attachments
- Activity history
- Escalation
- Duplicate report handling
- Official integration linking where supported
Communications
- Local alerts
- Push notifications
- Email notifications
- In-app notifications
- Market-specific notices
- Multilingual communications
Operations
- Department management
- Staff accounts
- Roles and permissions
- Market settings
- Categories
- Service directories
- Important numbers
- Workflow configuration
Volunteer & Community Programs
- Volunteer applications
- Volunteer opportunities
- Community Challenges
- Verified Organizations
- Community events where supported
Analytics & Transparency
- Report volume
- Open and closed requests
- Resolution trends
- Department activity
- Category trends
- Market activity
- Community participation
- Public transparency dashboards
Integrations
Integrations are configured per market. Each community can connect to the systems it already uses, and different markets can use different providers.
- Official service request systems
- Public open-data sources
- Local alert systems
- External APIs
- Webhooks
- Future government integrations
Example: New York City
Provider: NYC311
Other markets may use different providers, or none at all.
Security & Administration
- Role-based staff access
- Market-scoped permissions
- Admin-only records
- Audit-friendly activity history
- Account and data deletion tools
See CitywideLink for your community
Tell us about your organization and we will set up a walkthrough.