CitywideLink for Government
Implementation & Onboarding
A clear, guided path from signed agreement to resident launch.
- 1
Kickoff call
We meet with your team to confirm goals, departments, service areas, and launch timing.
- 2
Market setup
We configure your city, town, or county market, boundaries, map center, and public contact details.
- 3
Departments and categories
Service categories are mapped to your departments so new requests reach the right people.
- 4
Staff accounts and roles
Your staff receive their own sign-ins with role-based permissions for requests, alerts, and reporting.
- 5
Training
Live walkthroughs for staff on the request queue, public updates, alerts, and analytics.
- 6
Resident launch
We help you announce the launch with ready-to-use messaging, links, and QR materials.
- 7
Ongoing support
Regular check-ins, usage reviews, and help adjusting categories and workflows as needs change.
See CitywideLink for your community
Tell us about your organization and we will set up a walkthrough.