CitywideLink for Government
Security & Privacy
How CitywideLink protects government staff, resident data, and public trust.
Access control
- Separate staff accounts for every employee
- Role-based permissions by department and task
- Staff tools are never shown in resident settings
- Access can be removed immediately when staff leave
Data protection
- Encrypted connections for all traffic
- Private file storage for sensitive uploads
- Resident contact details hidden from public view
- Anonymous and guest reporting options
Privacy
- No sale of resident personal information
- Generalized locations for sensitive community posts
- Residents can request account and data deletion
- Data processing terms available for government agreements
Accountability
- Activity history on requests and contracts
- Public transparency metrics
- Clear non-emergency guidance directing residents to 911